Privacy Policy
This Privacy Policy explains how Willow Walk Group Limited ("we", "us", "our") collects, uses and protects your personal information when you visit our website or get in touch with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Willow Walk Group Limited is a company registered in England and Wales (Company No. 13991084), with its registered office at 3rd Floor, 28 Austin Friars, London EC2N 2QQ. We trade as Willow Walk Homes. We are the data controller responsible for your personal information. If you have any questions about this policy, you can contact us at enquiries@willowwalkhomes.co.uk.
The information we collect
We may collect and process the following information:
- Information you give us when you complete an enquiry form, register your interest or contact us — such as your name, email address, telephone number, the development or home you are interested in, and the contents of your message.
- Technical and usage information collected automatically when you browse our website, such as your IP address, browser type, device information and the pages you visit. This is collected through cookies and similar technologies (see our Cookies Policy).
How we use your information
We use your personal information to:
- respond to your enquiries and arrange viewings;
- keep you informed about developments or homes you have expressed interest in, where you have asked us to;
- manage our relationship with you and provide the information or services you request;
- improve our website and understand how visitors use it;
- comply with our legal and regulatory obligations.
Our lawful bases
We only process your personal information where we have a lawful basis to do so. Depending on the circumstances, this will be: your consent (for example, where you opt in to receive updates); our legitimate interests in responding to enquiries and running our business, provided these do not override your rights; taking steps at your request before entering into a contract; or compliance with a legal obligation.
Who we share it with
We do not sell your personal information. We may share it with trusted third parties who help us operate our business and website, such as our website platform provider, IT and email providers, and the estate agents or sales partners who market our homes — but only where necessary and subject to appropriate safeguards. We may also disclose your information where required to do so by law.
International transfers
Some of our service providers, including our website platform, may store or process data outside the UK. Where this happens, we take steps to ensure your information is protected by appropriate safeguards, such as the UK's International Data Transfer Agreement or equivalent approved mechanisms.
How long we keep it
We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. Enquiry records are typically retained for a reasonable period after our last contact with you, after which they are securely deleted.
Keeping your information secure
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no transmission of information over the internet can be guaranteed to be completely secure.
Your rights
Under UK data protection law you have the right to access your personal information; to have it corrected or erased; to restrict or object to its processing; to data portability; and to withdraw consent at any time where we rely on it. To exercise any of these rights, please contact us at enquiries@willowwalkhomes.co.uk.
Complaints
If you have concerns about how we handle your personal information, we would ask you to contact us first so we can try to resolve them. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.
Cookies
Our website uses cookies and similar technologies. For details of the cookies we use and how to manage them, please see our Cookies Policy.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Contact us
Willow Walk Group Limited, 3rd Floor, 28 Austin Friars, London EC2N 2QQ. Email: enquiries@willowwalkhomes.co.uk.